FAQ

Registration

How do I complete my registration?


Go to Edit Profile and fill all mandatory fields to compete the profile. You will be asked to upload Profile Picture and Business logo, and you must briefly describe (in 60 words) your business under About Us. If asked add additional mandatory fields to complete your registrations.




Where can I find the logout button?


In Web App: Go to top right corner, click on arrow next to your profile picture > Scroll down to find Log out.

In Android App: Go to menu > Select Profile Picture > Select gear button on top right corner > in profile page scroll down to find Log out.

In iOS App: Go to Profile from bottom right corner > in profile page scroll down to find Log out.




How can I edit my profile?


In Web App: Go to dashboard > select Edit Profile

In Android App: Go to menu on top left corner > Click on Profile Picture Or Dashboard > You will land in Dashboard > Select gear icon on top right corner > you will be at Edit Profile

In iOS App: Go to Profile > Click on profile icon on bottom left corner > Click on Dashboard or profile picture > You will land in Dashboard > Select gear icon on top right corner > you will be at Edit Profile.




How can I delete my BlueProc account?


To deactivate or delete a account, please write a email to connect@blueproc.com.




Is verification of email address is mandatory?


Yes. To complete the registration of a new account, the users must validate the email ID by clicking the link sent from the email connect@blueproc.com under the subject ' BlueProc Welcome Mail' or ’BlueProc Reverification Mail'.




Why I have not received Verification Email?


If you did not receive the Verification email, check your spam folder, or check that you entered the correct email address or add the email connect@blueproc.com to your address book before you register.




Why am I receiving “Complete your Profile” alert?


Users will be allowed to publish in Procure or in Promote only after the updating of the required details in the profile page. If the user did not update the details, there should be an alert indicating to update the details on the profile page.





Publishing

How can I publish a promotional?


Publishing in Promote




How can I publish a prcore request?


Publishing in Procure




How to edit published listings in Procure and Promote?


BlueProc Web app: Go to Dashboard > select Listings > select Procure Or Promote > on a listings click on "Edit Listing" to edit published listing. BlueProc Android app: Go to menu > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to edit > on the top right click on edit/pencil icon to edit published listing. BlueProc iOS app: Go to home > select profile > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to delete > on the top right click on edit/pencil icon to edit publish listing.




How do I delete a published listing in Procure or Promote?


BlueProc Web app: Go to Dashboard > select Listings > select Procure Or Promote > on a listings you find "Edit Listing" click on it > in edit page, on the top right you will find a "Delete Listing" button to delete. BlueProc Android app: Go to menu > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to delete > on the top right click on three dots > see option "Remove" to delete the listing BlueProc iOS app: Go to home > select profile > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to delete > on the top right click on three dots > see option "Remove" to delete the listing




What is “Back to listing” and “Republishing”?


Within the expire date you can edit and republish a published listings. Please aviod republishing "Deal Done"item in Procure.

BlueProc Web app: Go to Dashboard > select Listings > select Procure Or Promote > on a listings you find "Edit Listing" click on it > in edit page, on the top right you will find a "Back to listing" to republish.

BlueProc Android app: Go to menu > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to delete > on the top right click on three dots > see option "Republish" the listing.

BlueProc iOS app: Go to home > select profile > select "Dashboard" or "Profile Picture" > select Procure Or Promote > select the listing you would like to delete > on the top right click on three dots > see option "Republish" the listing.





Payments

Why I should subsccribe?


The BlueProc platform offers limited free publishing in Procure or Promote. You must subscribe to publish unlimited listings in Procure and Promote.




How can I boost my Procure or Promote Listing?


After you publish a listing, you will asked to boost the listing. Else, Urgent for Procure: Go to Listing > Seclect Procure > Select a listing > Click on Boost > Pay using PayPal or Stripe Prime for Promote: Go to Listing > Seclect Promote > Select a listing > Click on Boost > Select a plan > Pay using PayPal or Stripe




How do I cancel my subscription and get the refunds?


To cancel either your Subscriptions Or Boosted listings please write to us at conncet@blueproc.com




Can I Cancel the Boosted Listing?


No, Unfortunately you can't cancel the boosted listings 'Urgent' in Procure and 'Prime' in Promote. For any accidental payments and refunds please write to connect@blueproc.com




What are the Payment terms?


Please read Sales Terms under BlueProc Terms of Services.





General

How can I share my listing in Social Media Or via email Or via Cloud Storage?


This option not available in the web app. In Android and iOS, select any listings > On the top right you see the 'Share' icon to share the listings.




How to invite friends to BlueProc App?


This option is available only in Android and iOS. Go to menu, select Invite Friends, whcih propmt you to choose an option invite freinds. You can invite your network via email, WhatsApp or using faceboook messenger.




How to report a listing?


Web app: Go to a listing >in the bottom of the image you will see report inappropriate > click on it > Click Ok to submit. Android & iOS app: Go to a listing > Click on three dots on top right corner > Click on report > Click Ok to submit.




Why I am receiving these email?


User will recive the email when 1. While registering for email verification. 2. For reverification, in case of request or auto prompted authenticate your account 3. When you subscribe for BlueProc 4. When you recive an offer for your procurement request 5. When your offer accepted for a procurement request 6. When you got a lead for your promotions 7. When you Interested request accepted for promotions 8. When someone follow you





Procures

Where can I see the offer which I made?


Web app: Go to Dashboard > Procures & Offers > Offers Made Android app: Go to menu > Procures & Offers > Offers Made iOS app: Go to profile menu > Procures & Offers > Offers Made




How can I cancel my offer?


Will




Why I see a 'Deal Done' and Expired listings under 'Offers Made'?


If the Deal is gone to other users, the listings will remain in your Offer Made, with a status 'Deal Done'. If a procure listing expired without any deals, the listings will remain in your Offer Made, with a status 'Expired'.




Where can I see offers for my Procures?


Web app: Go to Dashboard > Procures & Offers > Procures Android app: Go to menu > Procures & Offers > Procures iOS app: Go to profile menu > Procures & Offers > Procures




How can I track the status of my Procures?


Web app: Go to Dashboard > Procures & Offers > Procure Status Android app: Go to menu > Procures & Offers > Procure Status iOS app: Go to profile menu > Procures & Offers > Procure Status




Where can Publisher (Buyer) find the incoming offers?


Web app: Go to Dashboard > Procures & Offers > Procure Status Android app: Go to menu > Procures & Offers > Procure Status iOS app: Go to profile menu > Procures & Offers > Procure Status




How can I track the status of Offers Made for a Procure request?


Web app: Go to Dashboard > Procures & Offers > Offers Made Status Android app: Go to menu > Procures & Offers > Offers Made Status iOS app: Go to profile menu > Procures & Offers > Offers Made Status




Where can a Requester (Supplier) find the Offers Made?


After requester (Suppliers) Made an Offer to a published Procure request, can track status and send proposal at Offers Made. Web app: Go to Dashboard > Procures & Offers > Offers Made Android app: Go to menu > Procures & Offers > Offers Made iOS app: Go to profile menu > Procures & Offers > Offers Made




How can I Make an Offer & Send Proposal?


Select or Click on a listing > In Procure listing viewing page > Click Make an offer After publisher Request for a Proposal Go to Procures & Offers > Offers Made > Select a Listing > Click on Send Proposal to send your offers




Why I see a 'Expired' listings under 'Procures'?


If you published procure listing expired without Accepting or Declining, the listings will remain at Procures, with a status 'Expired'.




Where can I see 'Accepted' procure offers?


If you accepted a offer for your procure requirements, you will find them under Procure & Offers > Sucess If your offer got accepted by the publisher, you also find them under Procure & Offers > Sucess




Where can I see the 'Declined' procure offers?


If you declined an offer for your procure requirements, you will find them under Procure & Offers > Declined If your offer got declined by the publisher, you also find them under Procure & Offers > Declined




Where can I see the History of the procurement transactions?


Your can view the proposal history by selecting the 'View' button. Before finalise a deal: For the recived offers - under Procure & Offers> Procures Before finalise a deal: For the offers made - under Procure & Offers> Offers made For acepted deals: under Procure & Offers> Success For Declined deasl: under Procure & Offers> Declined




What types of documents I can upload? How many documents I can upload during the negotiation?


You can upload Microsoft Word, Excels, PowerPoint, Pdf and Text files While publishing a listing : can upload max 5 documents While Requesting Proposal: can upload max 2 documents While Sending Proposal: can upload max 5 documents





Promotions

How BlueProc Promote works?


Please find the details about Promote




How the BlueProc generates leads?


Leads are generally promoted by clicking on 'Interested' button on promote listing view page. As a publisher of the listing, if you accepts request to get connect with requester. You or the requester could start communicating using ' Enquiry' button.




Where can I see the leads generated for my Promotions?


You can see all incoming requests under Promotions & Interests > Incoming




Where can I see the requests which I am showed the Interest?


You can see all incoming requests under Promotions & Interests > Outgoing




Where can I see the 'accepted' interest requests?


You can see all incoming requests under Promotions & Interests > Success




Where can I see the 'Declines' interest requets?


You can see all incoming requests under Promotions & Interests > Declined